How do I place an order?
Choose your products, click “Add to Cart” or “Buy Now”, and follow the secure checkout steps.

Accepted payment methods:
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay.

Is the payment secure?
Yes ✅ All transactions are encrypted with SSL protection. No payment data is stored on our servers.

Shipping destinations:
France, Europe, Canada, and several international countries.

Average delivery times:
🇫🇷 France: 7–12 business days
🇪🇺 Europe: 8–14 days
🌍 International: 10–20 days

Track my order:
Visit the Order Tracking Page.

Returns are accepted within 14 days after receiving your order. Items must be unused, new, and in their original packaging.

Refunds: processed within 3–7 business days once we receive and inspect the item.

Received a defective product? Email us at support@nordicserenity.com with photos of the item.

Origin: Products inspired by Scandinavian design and crafted by trusted partners.

Eco-responsibility: recyclable packaging, durable materials, certified suppliers.

Pet product range? Yes 🐾 — check our Pet Comfort Collection.

📩 support@nordicserenity.com
📞 Available 7 days a week — response within 24–48 hours.
💬 Live chat available at the bottom-right of the website.

💎 Special offers: available on our cocooning bundles.

🔔 Loyalty program: coming soon — earn points and redeem exclusive rewards.

“Nordic Serenity” represents the union of Scandinavian aesthetics and inner well-being.
Our mission: combine beauty, comfort, and sustainability in every creation.