Terms & Conditions

📜 Terms & Conditions

These general terms and conditions govern all sales made on the Nordic Serenity™ online store — dedicated to Scandinavian wellness and sustainable design.

🏢 1. Company Information

The website nordicserenity.store is operated by:

  • Brand name: Nordic Serenity™
  • Head office: Paris, France
  • Email: support@nordicserenity.com
  • Legal status: Sole Proprietorship
  • SIRET Number: 000 000 000 00000
🛍️ 2. Products & Availability

Our products are presented with the highest level of accuracy possible. However, photos are not contractually binding. In case of unavailability, you will be informed via email as soon as possible.

💳 3. Prices & Payment Methods

All prices are listed in euros (€), including VAT when applicable. Accepted payment methods include:

  • 💳 Credit cards (Visa, Mastercard, Amex)
  • 💰 PayPal
  • 📱 Apple Pay & Google Pay

Payments are fully secured through Shopify Payments (256-bit SSL encryption).

🚚 4. Shipping

Orders are prepared and shipped within 2–5 business days. Delivery time depends on your country:

  • 🇫🇷 France: 7–12 business days
  • 🇪🇺 Europe: 8–14 business days
  • 🌍 Rest of the world: 10–20 business days

Delivery times may vary depending on carriers or peak periods.

📦 5. Order Receipt & Conformity

Upon delivery, it is the customer's responsibility to check the condition of the package. Any issue (damaged package, missing item) must be reported within 48 hours to our customer service team.

🔁 6. Returns & Right of Withdrawal

In accordance with EU Consumer Law, you have 14 days from receipt of your order to exercise your right of withdrawal without justification. Items must be returned unused, in their original packaging, and with proof of purchase.

Returns must be sent to our logistics center after approval from our team at support@nordicserenity.com.

💰 7. Refund Policy

Refunds are processed within 3–7 business days after receiving and inspecting the returned product, using the same payment method used for the purchase.

🔒 8. Personal Data

Your personal data is used only for order processing and customer relations. All information is secured and never sold to third parties.

For more details, read our Privacy Policy.

⚖️ 9. Applicable Law & Disputes

These Terms & Conditions are governed by French law. In case of a dispute, the customer must first seek an amicable resolution through our customer support team. If no agreement is reached, the competent courts of Paris (France) will handle the case.

🤝 10. Customer Support

Our support team is available 7 days a week for all inquiries:

📧 support@nordicserenity.com
📞 +33 1 84 60 00 00